Cancellation & Refund Policy

1. Free Trial & Zero Risk

At ELEXXA, we believe every learner should experience the value of AI voice tutoring before committing to a paid plan. Therefore, we provide a full 7-Day Free Trial without requiring any credit card, debit card, or upfront payment. You can thoroughly test all core features, daily conversation practice, and interview simulations completely free.

2. Subscription Cancellation

If you choose to upgrade to Elexxa Premium (₹99/month), you retain complete control over your subscription:

• You can cancel your subscription at any time directly through the Profile & Settings screen in the mobile application.
• Alternatively, you can email our support team at support@elexxa.ai with your registered account email, and we will cancel future renewals immediately.
• Upon cancellation, your Premium benefits will remain active until the end of your current paid billing cycle, and you will not be charged for any subsequent cycles.

3. Refund Policy

Because all users have access to an unrestricted 7-Day Free Trial prior to subscribing, subscription fees are generally non-refundable once billed. However, we maintain a customer-first policy and evaluate refunds under the following circumstances:

• Technical Malfunction: If an unforeseen server failure or platform bug prevents you from accessing the service for more than 72 consecutive hours and our engineering team is unable to resolve it, you are eligible for a full refund for that month.
• Duplicate Billing: If your bank account or payment method was charged multiple times due to a network error during checkout, the excess charge will be refunded immediately upon verification.
• Unauthorized Charges: If you notice an unauthorized charge on your card/UPI, please notify us within 7 days of the charge date with relevant transaction IDs.

4. Refund Processing Timeline

Approved refunds are processed back to the original source payment method (UPI account, Credit Card, or Debit Card) via Razorpay. Typically, refunds reflect in your bank account within 5 to 7 business days depending on your issuing bank.

5. How to Request a Refund or Assistance

To submit a cancellation or refund inquiry, please email us with: